2023.01.24
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As a strong reminder - my comments on this website are my own and do not reflect the views or perspectives or official policies of any government agency.
Recently I posted a tiny rant on LinkedIn about how, having been on both sides of the fence, I am utterly baffled by vendors cold-calling a government employee to try to sell the government something. As I explained there - I
do not buy anything, instead the government has a very long and arduous process of solicitation and evaluation in which I am only peripherally involved.
Well, that post got a
lot of attention - at the moment, it’s one of the most popular things I’ve posted on LinkedIn with
over 25,000 views. (I wish
my YouTube channel was getting those numbers!)
I also received a lot of comments and questions on that post.
I don’t want to waste your time, and I don’t want you to waste mine either, so below I’ve suggested a few strategies on how salespeople can be more effective at their jobs with less or
no cold-calling.
Speaking of not wasting time… You may not agree with everything I’ve stated here - and that’s ok! I’m definitely overgeneralizing, and moreover your experience will differ from my own experience as a vendor. But, and I want to be absolutely clear here - you don’t need to tell me about it. Sending a dozen comments on how Very Wrong I Am On The Internet will not make either of our lives any better and is not a good use of time.
Before we dive in, let me take a second to briefly explain how government purchasing
actually works. I’ve written
a much longer version, but the short-short version is this:
First, if an agency is buying something, they’ll issue a
Request for Information (RFI), a
Request for Proposal (RFP), or a
Request for Quotation. When those are issued, they’re
posted publicly and you can search for them. If they have not issued one of these, the agency is not buying. Period. There’s no reason to reach out to them directly.
All communication is done via this process. It’s all but
forbidden for government staff to engage with vendors outside of this process. The intention is to eliminate corruption in awards, to
prevent purchases due to personal connections - the exact sort of strategy that traditional salespeople use through activities like cold calling. Preexisting relationships mean we actually have to
recuse ourselves from the evaluation process, so unlike the private sector, building relationships is actually
bad for business.
Second, the [civilian] agencies
almost always buy things through
8(a)-certified small businesses because we have small business quotas. If you’re selling
services and are not 8(a)-certified, you should consider finding one to partner with. If you’re selling a
technology product like a desktop app or a cloud service, agencies almost always buy through an 8(a)
Value-Added Reseller.
Third, if your product is cloud-related, it
must be
FedRAMP-certified. No FedRAMP certification, and we probably won’t even look at it.
Again, there are always exceptions to these rules - but those are very broad strokes that are mostly true, most of the time.
On to the comments. Since many were similar, I’m combining or summarizing here.
“The acquisition process is opaque, and vendors don’t know who they should be pitching at the agency.”
Again, per above - contacting someone in the technology division will not improve your chances, as they are not the buyers. If anything, you’re hurting your actual chances. If you want to make a sale, look at the open RFPs - that’s where your buyers are.
“How can I make people aware of my product or service without cold calling?”
For products: if the first time I’m hearing about your offering is from a cold call or random meeting, you have failed - or rather, your marketing team has. As a technologist in government, my primary job is serving the mission, and I do that by staying on top of trends in technology. So you should have whitepapers and be giving demos and talks at events and conferences, being in the places where your customers already are.
Tough love time: if you can’t afford to market your product, you probably also can’t afford to meet federal security requirements, and thus you probably don’t have a viable business model for government sales.
For labor/services contracts: An agency doesn’t need to have ever heard of you before you submit a response to an RFP. In fact, it’s usually better that we haven’t. Every RFP will ask for details of your previous performance; this along with your key personnel (the staff who will be doing the work - usually we ask for their resumes) and price are the main things that matter here. And if you don’t have relevant previous experience, you’re probably not going to win the bid.
“As a federal employee, cold calls are a good way for me to learn about new offerings and approaches.”
Please, please,
please spend more time engaging in the community outside of your agency. It’s important to stay on top of changes in your field. Again, there are lots of conferences and events going on all the time, where you can learn about new solutions. For instance, the CIO Council & GSA host a wide variety of
working groups that are open to government employees. And here in DC there are the alphabet soup of non-profits that host in-person and virtual events which are free for government employees:
ATARC,
ACT-IAC,
AFCEA,
AFFIRM just to name a few.
“You should remember that the cold caller you’re turning away today might be your boss tomorrow! Or you might be applying at that company some day!”
If they’re any good at their job, they’ll know why I didn’t waste their time.
“As a federal employee, it’s annoying when vendors contact agencies right before the end of a fiscal year, or right after a budget has been passed.”
Strongly agreed. It’s important for vendors to know that
agencies budget 2-3 years in advance. When an agency receives money, it’s already been allocated and people know where it’s going. Now, end-of-year purchasing with unused funds
does often happen, but that’s
almost never done with a new vendor, because contracting takes so long.
“It’s possible that they just think you’re a cool person and want to make a personal connection with you because of all the great stuff you do!”
I do get a lot of really nice notes from folks, as a result of the
ridiculously large number of weird little projects I have. And
I absolutely love receiving these - keep ‘em coming!!! However, authentic messages from folks who want to show appreciation or collaborate on something are
very different than folks who just want me to buy something from them.
Just to be absolutely clear:
I will never have a sales call with someone just because they’ve supported one of my projects. That’s not how any of this works.
But
I’m always happy to chat with folks who like to make weird stuff just because they like weird stuff. Just don’t try to sell me anything.
“But I did millions of dollars in government sales from cold-calling! It works!”
Most likely, you found out about an existing opportunity that you could have discovered if you just searched for the RFP on the public website. And you could probably add another zero onto your sales number if you were better at searching.
There is no question that there exist individual with influence over IT purchasing that do not follow the legal guidelines, and if you happen to reach one of those questionable and/or corrupt few, you can sway them.
I’m not one of them. I strongly suggest you spend more time improving your offerings and less time on useless sales calls.
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Well, it’s a new year, so it’s time to relaunch my sticker program! I’ve added an additional new sticker design as well, Govpunk, in addition to my old Move Carefully and Fix Things stickers!
